Information

We pride ourselves on our adaptability and commitment to excellence in every aspect of our service. Explore what we have to offer and how we can contribute to your success.

Frequently asked questions

It all began with a simple idea fueled by a deep passion. As a small business, we pride ourselves on personal attention and dedication to every detail. Our approach is rooted in quality and integrity, ensuring that everything we do reflects our commitment to excellence.

Can my snowglobe tumbler be used for hot drinks?

No our Snow Globe Tumblers are designed for cold and room-temperature drinks only. They are not suitable for hot or boiling liquids, microwaves, or dishwashers.

Are your products dishwasher and microwave safe?

No. To protect the quality and longevity of your handcrafted tumbler, all StardustSipper tumblers must be hand washed only.

They are not dishwasher or microwave safe. High temperatures and harsh dishwasher cycles can damage the vinyl, glitter, seal, and overall finish of your tumbler.

For the best care, we recommend:

  • 🧼 Hand wash only with warm water and mild washing-up liquid.
  • 🚫 Do not place in the dishwasher.
  • 🚫 Do not microwave.
  • 🚫 Do not soak or leave submerged in water.
  • 🌡️ Use for cold or room-temperature drinks only.

Following these care instructions will help keep your tumbler looking beautiful and functioning as intended for as long as possible. ✨

Can i change my design once ordered?

If you've changed your mind, please contact us as soon as possible. We'll always do our best to accommodate design changes before work on your tumbler has begun.

However, as all StardustSipper tumblers are handmade to order, once materials have been prepared or production has started, we may be unable to make changes to your design. This includes changes to colours, glitter, decals, personalisation, or other custom details.

If you're unsure about your design before ordering, feel free to get in touch—I'm always happy to help create something you'll love!

stardustsipper@outlook.com

Are your tumblers and bottles leak proof?

Our tumblers and bottles are designed to be secure during normal everyday use, however, they are not guaranteed to be 100% leakproof.

We recommend keeping your tumbler upright whenever possible. If it is accidentally knocked over while full, please pick it up promptly to help minimise the chance of leakage.

As our Snow Globe Tumblers are handcrafted, if the tumbler is dropped, cracked, or otherwise damaged, the internal liquid and glitter may leak. For this reason, it is important to handle your tumbler with care and inspect it regularly for signs of damage.

Once your order has been delivered, it is the customer's responsibility to care for and use the tumbler correctly. StardustSipper cannot accept liability for leaks, damage, or deterioration resulting from accidental damage, misuse, or failure to follow the recommended care instructions.

what are your tumblers and bottles made from?

All StardustSipper bottles and tumblers are made from food-grade acrylic and BPA-free plastics that are suitable for food and drink use. The materials used comply with UK safety and trading standards for drinkware, giving you peace of mind that your tumbler is both safe and durable when used and cared for correctly.

As each tumbler is individually handcrafted, we recommend following the care instructions provided to help keep your cup looking beautiful for as long as possible.

Why is my glitter moving or settling?

This is completely normal! The glitter inside your Snow Globe Tumbler is designed to move freely and may settle when left standing. Simply give your tumbler a gentle swirl side to side for ten seconds to enjoy the snow globe effect again.

Can i cancel my order?

If your order hasn't entered production, we'll do our best to help. Please contact us as soon as possible. Once production has begun, personalised orders cannot usually be cancelled.

What if my order arrives damaged?

Please inspect your order as soon as it arrives. If your tumbler has been damaged during transit, contact us within 48 hours with clear photographs of the packaging and the item so we can investigate and help resolve the issue.

Beyond the ordinary

This is where our journey begins. Get to know our business and what we do, and how we're committed to quality and great service. Join us as we grow and succeed together. We're glad you're here to be a part of our story.